Last updated: 28th June, 2026
Overview
All products sold on Eighteen Questions are digital downloads — PDF files and PowerPoint presentations delivered as a ZIP archive immediately after payment is confirmed. Because the files are available to you the moment your purchase is complete, we do not offer change-of-mind refunds. However, we stand behind every product and will always make it right if something is wrong.
Our Promise: We Will Replace It
If your download has a problem, we will send you a corrected or replacement file. We will always do this if:
- The file you received is corrupted or cannot be opened
- The files delivered do not match the product description (e.g. wrong topic, wrong format)
- A technical error resulted in a duplicate charge
- You were charged but did not receive a download link
Contact us within 30 days of purchase and we will resolve it promptly — usually within 2 business days.
Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement for a failure, and to a refund in cases of a major failure that cannot be remedied by replacement.
What We Cannot Refund or Replace
- Change of mind after the download link has been accessed
- Incompatibility with software other than standard PDF readers or Microsoft PowerPoint / Google Slides
- Printing costs incurred by you
- Purchases where the product description was accurately displayed at the time of purchase
How to Contact Us
Email us at [email protected] with:
1. Your order number (found in your confirmation email)
2. A description of the issue
3. A screenshot or description of any error you encountered
We aim to respond within 2 business days.
Contact
If you have any questions about this policy, please contact us at [email protected].